Return & Refund
Shipping & Returns
🛠️ Part 1: Shipping & Handling Policy
1.1. Order Processing Time
All orders are typically processed within 1–2 business days after payment confirmation. Orders are not processed or shipped on weekends or major holidays. If a part is temporarily backordered, or if we require additional VIN verification, you will be notified immediately via email.
1.2. Shipping Rates & Delivery Estimates
Shipping charges are calculated at checkout based on the weight, dimensions, and destination of the package.
1.3. Shipping Restrictions & Oversized Freight
We ship domestically within the United States. We cannot ship to PO Boxes for oversized or heavy freight items. Core Returns: If your item requires a core return, the return shipping method and instructions will be included inside your package.
1.4. Damaged, Missing, or Lost Packages
Please inspect your package immediately upon delivery. If a part arrives damaged due to shipping carrier mishandling, you must contact us within 48 hours of delivery with photos of the damaged box and product so we can file a carrier claim and expedite a solution.
GearHub Shipping & Returns
Shipping Method Estimated Delivery Cost Standard Ground 8-10 Business Days Calculated at checkout . Expedited Shipping 7-8 Business Days Calculated at checkout. Overnight Delivery Next Business Day Calculated at checkout. *Excludes oversized items (e.g., engines, transmissions, exhaust systems, bumpers).
🛠️ Part 2: Return & Refund Policy
2.1. Return Window:
We accept returns within 30 calendar days from the date of delivery. Items returned outside this window will not be accepted.
2.2. Return Eligibility & Condition:
To receive a full refund (minus shipping fees), the auto part must meet the following strict conditions: The part must be completely unused, uninstalled, and un-mounted. The part must be in its original manufacturer packaging, free of grease, writing, or damage. You must include all hardware, instructions, and components that came in the box.
2.3. Strict Exclusions (Non-Returnable Items):
Due to safety and the nature of automotive components, the following items cannot be returned: Electrical Components: Any opened or plugged-in sensors, alternators, ECUs, wiring harnesses, or electronic modules. Custom/Special Orders: Parts specially ordered or altered to fit your specific vehicle modification. Liquids & Fluids: Opened oils, coolants, additives, or lubricants.
2.4. How Refunds Are Issued:
Once your return is received and inspected at our warehouse, we will notify you of approval or rejection. Approved refunds are credited back to the original payment method used during checkout. Please allow 5–10 business days for the credit to clear with your bank or credit card processor. Note: Original shipping costs are non-refundable unless the return is a result of a GearHub Auto fulfillment error.
🔄 Part 3: Replacement & Exchange Policy
3.1. Fitment Mistakes & Exchanges
Because part compatibility is highly specific, if you ordered the wrong part for your vehicle, we recommend returning the uninstalled item for a refund and immediately placing a new order for the correct part to minimize down-time for your vehicle.
3.2. Defective Parts & Warranty Claims
If a part fails after installation due to a manufacturer defect, it is covered under the respective manufacturer’s warranty. GearHub Auto will happily facilitate a free replacement for any part confirmed defective within its warranty window.
Limitation:
We replace the defective part only. GearHub Auto does not cover, refund, or reimburse any mechanic labor costs, towing fees, or vehicle rental expenses caused by a defective part.
📥 How to Initiate a Return or Replacement Log into your GearHub Auto account and navigate to Order History, or email returns@gearhubauto.com. Provide your Order Number and your vehicle’s VIN to confirm fitment data. If approved, we will issue a Return Merchandise Authorization (RMA) number and a shipping address label. Packages sent back without an RMA number will be rejected at the warehouse.